Shipping Policy
Last Updated: August 2026
At KNA United LLC, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below to understand how we process and ship your purchases.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
| Destination | Estimated Delivery |
|---|---|
| United States | 2-3 Business Days |
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, customs processing, or other unforeseen circumstances.
Shipping Costs
Shipping fees are calculated at checkout based on:
- Shipping destination
- Order value
- Selected shipping method
Free Standard Shipping may be available on qualifying orders or during promotional offers.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details.
You can use the tracking number to monitor your shipment until delivery.
Shipping Carriers
We work with trusted shipping partners to ensure reliable delivery, including:
- USPS
- UPS
- FedEx
- DHL (for select international shipments)
Carrier availability may vary depending on your location.
International Shipping
We proudly ship to many countries worldwide.
Please note:
- Import duties, customs fees, taxes, and brokerage charges are not included in the product price or shipping cost.
- These charges are the responsibility of the customer and may vary by country.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
KNA United LLC is not responsible for delays or failed deliveries resulting from:
- Incorrect shipping addresses
- Missing apartment or suite numbers
- Invalid postal codes
- Customer input errors
If you notice an error, contact our customer support team as soon as possible. We will do our best to update your information before the order ships.
Lost or Delayed Packages
If your package is delayed or appears lost:
- Check your tracking information.
- Contact the shipping carrier for the latest status.
- If you still need assistance, contact our customer support team.
We will work with the carrier to help resolve shipping issues as quickly as possible.
Damaged or Missing Items
If your order arrives damaged or items are missing:
- Contact us within 7 days of receiving your package.
- Include your order number.
- Provide clear photos of the package and damaged items (if applicable).
We will review your request and arrange a replacement or appropriate resolution.
Order Changes & Cancellations
Orders may only be modified or canceled before they have been processed for shipment.
Once an order has been shipped, it cannot be canceled. If you no longer want the product, you may return it according to our Return & Refund Policy.
Shipping Restrictions
We reserve the right to limit or decline shipments to certain locations where delivery is unavailable or restricted by law.
Contact Us
If you have any questions about your shipment, please contact our customer support team.
KNA United LLC
Email: support@knanailgel.com
Phone: (800) 123-4567
Fast, Reliable Delivery You Can Trust
At KNA United LLC, we work hard to ensure every order is processed promptly, packaged securely, and delivered with care so you can start enjoying healthier, stronger, and more beautiful nails as soon as possible.
