Return & Refund Policy

Last Updated: August 2026

At KNA United LLC, customer satisfaction is our top priority. We stand behind the quality of our products and want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Return Policy

We offer a 30-Day Money-Back Guarantee on eligible purchases.

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The return request must be made within 30 days of delivery.
• The product should be returned in its original packaging whenever possible.
• Proof of purchase or order confirmation is required.

How to Start a Return

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and the reason for your return.
3. Our team will provide return instructions and the return shipping address.
4. Securely package the item and send it back using the recommended shipping method.

Please do not return products without first contacting our support team.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged during shipping
• Defective
• Incorrect
• Missing from your order

Please contact us within 7 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging (if applicable)

We will work quickly to provide a replacement or refund when appropriate.

Non-Returnable Items

For hygiene and safety reasons, we may not accept returns for:

• Products that have been intentionally damaged or misused
• Items returned beyond the 30-day return period
• Gift cards (if applicable)

Exchanges

If you received the wrong item or a damaged product, we will gladly replace it with the correct item, subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong product was shipped.
• The item arrived damaged or defective.
• The return is the result of our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may only be canceled before they have been processed for shipment.

Once an order has shipped, it cannot be canceled. You may request a return after receiving the package in accordance with this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

KNA United LLC

Email: support@knanailgel.com
Phone: (469) 395-9416

Shop with Confidence

At KNA United LLC, we’re committed to providing premium nail care products backed by exceptional customer service. Our 30-Day Money-Back Guarantee ensures you can try KNA Urea 40 Nail Gel with confidence, knowing that your satisfaction is our priority.